Buyer guide

Before you pay a China-based online seller: five questions.

Buying from China is not automatically unsafe. Before paying, identify who will receive your money, fix the transaction details, and preserve evidence.

Who is the seller?

Save the store name, profile, listing, and any business information shown. A storefront may not identify the legal entity behind it. If the identity cannot be matched reliably, treat that as an information gap—not proof of misconduct—and avoid a high-value payment until it is clear.

What exactly are you buying?

Keep a dated copy of the title, model, specification, quantity, price, currency, discounts, and delivery terms. Do not rely only on promises in an unpreserved chat.

What are the return and refund terms?

Confirm the return window, address, shipping responsibility, refund conditions, and any destination restriction. A low price may not be good value if returning the item is unrealistic.

What evidence will you have if it is late, wrong, or damaged?

Keep the order confirmation, payment record, seller messages, tracking, and delivery record. Preserve packaging and take photos or video when appropriate. Note platform deadlines in a dated timeline.

When should you stop?

Stop when seller identity is unclear, key product information is missing, terms change off the record, or return arrangements are unclear. Do not bypass customs, platform rules, or brand protections; avoid regulated, hazardous, counterfeit, or infringing goods.

Important limit

This is general buyer information, not an inspection, certification, customs ruling, legal opinion, or guarantee of a transaction outcome.

Further reading